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Project Manager - LATAM

for Project Manager - LATAM

About Milestone:

Milestone Inc. is a leading Digital Experience Software and Services company dedicated to providing comprehensive solutions across all touch points that enhance customer engagement and drive business growth. Milestone mission is to pioneer the distribution and visibility of content with an innovative platform that drives discovery, personalized experiences, and conversions powered by data and AI. We pride ourselves on our collaborative culture and commitment to excellence in everything we do and are certified Great Place to Work.

Job Summary:

Milestone is seeking a customer-focused, technically strong Project Manager to lead delivery of complex digital and website projects for enterprise customers. This role is responsible for managing scope, timelines, budgets, and cross-functional execution while ensuring successful customer outcomes.

The Project Manager will serve as a strategic partner to customers and internal teams, guiding projects from discovery through implementation while balancing business requirements, technical complexity, and delivery excellence.

Problems We Are Looking to Solve:

  • How enterprise customers successfully deliver complex website and digital transformation projects on time and within budget
  • How to reduce friction in migrations and implementation of modern CMS and digital experience platforms
  • How to align customer business goals with technical execution across distributed teams
  • How to improve delivery quality, scalability, and customer satisfaction in dynamic project environments

Key Responsibilities:

Project Delivery & Execution

  • Lead delivery of large, complex website and digital projects, ensuring scope, schedule, and budget alignment
  • Manage project plans, milestones, dependencies, risks, and success metrics
  • Apply change control management principles and effectively manage scope, time, and budget constraints

Customer Leadership & Stakeholder Management

  • Build trusted relationships with customer stakeholders and act as a strategic point of contact
  • Understand customer business and technical requirements and align them with Milestone solutions
  • Drive customer satisfaction through proactive communication and issue resolution

Cross-Functional Collaboration & Solution Oversight

  • Partner with Sales, Product, Engineering, Design, and Delivery teams to support successful project outcomes
  • Support requirements discovery, solution presentations, and proof-of-concept initiatives as needed
  • Guide teams through complex migrations and technical implementation scenarios

Operational Excellence & Delivery Governance

  • Use project management tools such as Wrike, Jira, and related systems to manage execution and reporting
  • Coordinate distributed teams across geographies and manage competing priorities effectively
  • Ensure high standards in quality, documentation, and delivery governance

Ideal Candidate Profile:

You are an organized, adaptable, and technically informed project leader who thrives in complex, customer-facing environments. You excel at balancing strategic communication with detailed execution and enjoy working across technical and business teams to deliver measurable outcomes.

Required Experience & Qualifications:

  • 5+ years of project management experience managing large, complex website or digital projects
  • Experience in agency, MarTech, or digital services environments
  • Strong knowledge of website development lifecycle, CMS platforms, Technical SEO, and digital marketing
  • Experience working with enterprise customers and distributed teams
  • Experience managing projects through project management apps such as Jira, Wrike, Monday or Asana
  • Understanding of change control processes and triple constraints (scope, time, budget)
  • Excellent communication, stakeholder management, and prioritization skills
  • BA/BS degree required
  • PMP or equivalent project management certification preferred
  • Ability to travel up to 25% as needed

Key Focus Areas:

  • Complex project delivery and execution excellence
  • Customer satisfaction and stakeholder alignment
  • Technical migrations and digital transformation support
  • Cross-functional collaboration and delivery governance
  • Risk management and scalable execution

KPI and Metrics:

  • On-time and on-budget project delivery
  • Customer satisfaction and project success outcomes
  • Scope and change management effectiveness
  • Delivery quality and issue resolution performance
  • Project margin and resource utilization

What We Offer:

  • Competitive compensation and benefits
  • Opportunity to lead enterprise-scale digital transformation projects
  • Collaborative, innovative, and global work environment
  • Remote-first flexibility and career growth opportunities
  • Exposure to award-winning technology and enterprise customers

Why Milestone:

  • Award-winning digital platform
  • Enterprise-scale impact
  • Customer-centric culture
  • AI-powered innovation
  • Strong growth opportunity